Last updated: February 22, 2026
At Kyzis Perfume, we ensure your artisanal scents are delivered with care and your transactions are processed securely.
1. Shipping Destinations
We provide nationwide shipping across Malaysia (West and East Malaysia). For international shipping inquiries, please contact us at hello@kyzisperfume.com.
2. Shipping Times and Costs
Orders are typically processed within 1–2 business days. Delivery estimates are as follows:
- West Malaysia: 3–5 business days. Flat rate shipping.
- East Malaysia: 5–7 business days. Flat rate shipping.
Free domestic shipping is available for orders over a specific threshold; please refer to the checkout page for current eligibility.
3. Payment Methods
We offer secure and convenient payment options to ensure a seamless checkout experience:
- Credit & Debit Cards: We accept all major cards (Visa, Mastercard, etc.) via Stripe, which uses 256-bit SSL encryption to protect your data.
- Direct Bank Transfer: For manual online banking (e.g., Maybank2u, CIMB Clicks), detailed banking instructions will be provided at the end of the checkout process.
Your security is our priority. All payments are processed through trusted, encrypted gateways to ensure your sensitive information remains private.
4. Order Tracking
You will receive an email with a tracking number once your order has been dispatched. Use this tracking number to follow your order's progress on the courier's website.
5. Delivery Issues
If your package is delayed or lost in transit, please contact us at hello@kyzisperfume.com or via WhatsApp. We will work with our courier partners to resolve the issue as quickly as possible.
6. Correct Shipping Address
Please ensure your shipping address is correct before finalizing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.